Handle support requests from our customers Provide prompt help & support to our customers.
Help clients get started with the product Proactively engage our new customers and help them get started on our product.
Engage clients to improve usage. Periodically check on our existing customers are to see how they are using our product and suggest ways to improve their workflow.
Coordinate with our internal tech team to get client issues resolved.
Analyzing call logs to identify common trends and underlying problems.
You will be the first point of contact to our large customers and you will need to engage both internal and external teams to get their queries resolved.
What can you expect
You should be able to build sustainable relationships of trust through open and interactive communication.
You need to have excellent communication skills. He/She should be able to advocate customer needs/issues cross-departmentally.
You should be detail oriented, analytical and have the ability to effectively multi-task.
You are expected to keep our customers happy, so we expect an enthusiastic, energetic and optimistic personality.